AYU PURWATI, Astri; HANIF , Hanif. Analisa Total Service Quality Management Terhadap Kepuasan Pelanggan Go-Jek . Hirarki : Jurnal Ilmiah Manajemen dan Bisnis, [S. l.], v. 1, n. 2, p. 24–33, 2019. DOI: 10.30606/hirarki.v1i2.191. Disponível em: https://ojs-staging.upp.ac.id/index.php/Hirarki/article/view/191. Acesso em: 17 dec. 2025.